LEGAL · [SĒNSEI] LONDON GROUP
先生

Privacy
Policy

Last updated: July 2026

1. Who We Are

[sēnsei] London Group operates under the Greek sole trader entity ΣΕΝΣΕΪ (ΑΦΜ 160397903), operating both [sēnsei] London men's private grooming and femme by [sēnsei] women's private beauty. This Privacy Policy explains how we collect, use and protect your personal data when you interact with us via our website, WhatsApp or any other channel.

For any privacy-related queries contact us at info@senseilondon.com or femme@senseilondon.com.

2. Data We Collect

We collect only the information necessary to deliver our services and communicate with you:

  • Your name
  • Your phone number via WhatsApp
  • Your appointment address — villa name, hotel and room number, or yacht berth
  • Service preferences and appointment details
  • Payment information processed securely via Stripe — we do not store card details
  • Communications exchanged via WhatsApp or email

We may also collect technical data from your use of our website via Squarespace, Meta Pixel and Google Analytics. This data is aggregated and anonymised where possible.

3. How We Use Your Data

We use your personal data solely to:

  • Confirm and manage your appointment
  • Process your deposit payment via Stripe
  • Communicate with you before, during and after your appointment
  • Maintain records of past appointments for service continuity
  • Improve our service quality and operations

We do not sell your data. We do not share your data with third parties except where strictly necessary for service delivery — for example, sharing your appointment address with the assigned artist.

4. Data Retention

We retain your personal data for as long as necessary to manage our client relationship and comply with legal obligations. Appointment records are retained for a minimum of three years for accounting and legal purposes.

You may request deletion of your data at any time by contacting us at info@senseilondon.com, subject to any legal obligations that require us to retain certain records.

5. Your Rights

Under applicable data protection law you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data subject to legal retention requirements
  • Object to certain uses of your data
  • Request a portable copy of your data

To exercise any of these rights contact us at info@senseilondon.com. We will respond within 30 days.

6. Third-Party Services

We use the following third-party services in our operations, each governed by their own privacy policies:

  • Stripe — secure payment processing
  • WhatsApp (Meta) — booking communications
  • Squarespace — website hosting
  • Meta Business Suite — advertising and analytics
  • Google — advertising and analytics

7. Security

Communications via WhatsApp are end-to-end encrypted. Payment data is handled exclusively by Stripe and is never stored on our systems. We take reasonable precautions to protect your personal data and are committed to protecting it to the best of our ability.

8. Governing Law

This Privacy Policy is governed by the laws of Greece and, where applicable, the EU General Data Protection Regulation (GDPR). If you are based in the UK, UK GDPR also applies to your data rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is always published on our website. For any questions contact us at info@senseilondon.com.