Terms &
Conditions
1. About Us
[sēnsei] London Group operates under the Greek sole trader entity ΣΕΝΣΕΪ (ΑΦΜ 160397903). These Terms and Conditions govern all services provided by [sēnsei] London and femme by [sēnsei]. References to "we," "us," or "[sēnsei]" refer to this entity. References to "you" or "the client" refer to any individual booking a service.
Our services include private mobile grooming, hair, beauty and spa services delivered to client addresses including private villas, hotel suites, yachts and residences, operating primarily in Mykonos, London and Dubai.
2. Booking & Confirmation
All bookings are made via WhatsApp. A booking is not confirmed until you receive a written confirmation message from us and a deposit has been received.
By confirming a booking you agree to these Terms and Conditions in full. We reserve the right to decline any booking at our discretion without obligation to provide a reason.
3. Deposits & Payment
A non-refundable deposit of 50% of the total service fee is required to confirm your appointment, collected securely via Stripe. The remaining 50% is due on the day of the appointment by cash or card. Your appointment is not confirmed until the deposit payment is completed.
Prices stated on our website are starting prices. Final pricing may vary based on service duration, product usage, travel distance and specific client requirements. Any variation will be communicated before the appointment is confirmed.
All prices are quoted in Euros (€) unless otherwise stated.
4. Cancellation Policy
More than 7 days notice — deposit fully transferable to a rescheduled appointment within the same season.
3 to 7 days notice — deposit forfeited. No further charge.
Less than 72 hours notice — 75% of the total service fee is due.
Less than 24 hours notice — 100% of the total service fee is due.
Our artists and therapists travel to your address, decline other bookings to accommodate yours, and allocate dedicated professional time to your appointment. Cancellations at short notice directly impact their livelihood. These terms exist to protect the artists and therapists who work under [sēnsei] as much as they protect us.
To cancel or reschedule, contact us via WhatsApp. A cancellation is only valid once acknowledged by our team in writing. The time of our written acknowledgement determines which tier applies.
5. No-Show Policy
If you are not present and accessible at the agreed address at the confirmed appointment time without prior notice, 100% of the total service fee is due immediately. The deposit held will be applied against this balance and the remainder will be invoiced within 24 hours.
Our artists will wait a maximum of 15 minutes at the agreed address. If access issues arise, it is the client's responsibility to contact us via WhatsApp immediately. Repeat no-shows will result in refusal of future bookings without exception.
6. Late Arrival & Access
You are responsible for ensuring access to the property at the confirmed appointment time. Late starts do not extend the appointment end time. The full fee applies regardless of the time actually used.
If you or the relevant party is not ready or accessible within 15 minutes of the confirmed appointment time, we reserve the right to treat the appointment as a no-show and apply the no-show policy accordingly.
7. Service Delivery
All services are delivered at the client's address. You are responsible for ensuring an appropriate space is available — adequate lighting, a suitable surface and reasonable access to electricity where required.
Our artists reserve the right to decline to perform a service if, in their professional judgement, conditions at the address are unsuitable or unsafe.
Results may vary based on individual hair type, skin type, lash condition and other factors outside our control. We will always communicate realistic expectations before beginning a service.
8. Our Artists & Contractors
Services delivered under femme by [sēnsei] are carried out by vetted independent professional artists and therapists. These individuals are not employees of [sēnsei] London Group but work under our standards and direction.
[sēnsei] London Group is not liable for outcomes arising from individual artist performance beyond our reasonable control, provided the service was delivered under our agreed standards.
9. Health & Contraindications
It is your responsibility to inform us of any allergies, medical conditions, skin sensitivities, medications or contraindications that may affect service delivery before your appointment. We accept no liability for adverse reactions arising from information withheld by the client.
Certain services may not be suitable during pregnancy or for clients with specific medical conditions. Please disclose all relevant information at the time of booking.
10. Complaints & Disputes
If you are dissatisfied with any aspect of your appointment, notify us via WhatsApp within 24 hours of the service being completed. We take all feedback seriously and will work to resolve any reasonable issue promptly. We are unable to consider complaints raised more than 24 hours after service delivery.
11. Limitation of Liability
[sēnsei] London Group's liability to you is limited to the total amount paid for the service in question. We are not liable for any indirect, consequential or special losses, or for delays caused by circumstances outside our reasonable control including severe weather, transport disruption or venue access issues.
12. Governing Law
These Terms and Conditions are governed by the laws of Greece. Any disputes shall be subject to the jurisdiction of the Greek courts, without prejudice to any mandatory consumer protection rights you may hold under the laws of your country of residence.
For any questions contact us at info@senseilondon.com or via WhatsApp.